Ticket Pick Up (Store Information)

Pick up Available ONLY for BallDrop Party Pass + Times Square Family Passes. All other tickets are Print-At-Home or E-Tickets and do not require pick up
Credit card holder MUST be present with the credit card and valid photo identification (Government Issued ID) to pick up tickets.
If you selected to pick up, you must retrieve your tickets in advance of the event. Tickets will NOT be available for pick-up at the venue.


311 West 43rd St, 13th FL (WeWork)


Questions? Email help@balldrop.com. Make sure to include your ORDER #.

Store Hours:

  • Friday, 12/27: 12pm - 6pm

  • Saturday, 12/28: 10am - 6pm

  • Sunday, 12/29: 10am - 8pm

  • Monday, 12/30: 10am - 9pm

  • Tuesday, 12/31: 9am - 9pm

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